At BikeNation Malaysia, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit bikenation.com.my, make a purchase, or interact with our digital marketing campaigns.
By using our website, you agree to the practices described below.
1. Information We Collect
We may collect the following types of information:
-
Personal details: name, email, phone number, billing/shipping address.
-
Payment information: processed securely via our payment partners (we do not store card details).
-
Order information: products purchased, delivery details, and transaction history.
-
Website usage data: IP address, device information, and browsing activity on our site.
-
Marketing & advertising data: cookies and identifiers used for remarketing and ad personalization.
2. How We Use Your Information
We use the information collected to:
-
Process and deliver your orders.
-
Communicate order updates, promotions, and support.
-
Improve our website, products, and services.
-
Conduct remarketing and targeted advertising on platforms like Google Ads, Facebook, and Instagram.
-
Comply with legal and regulatory requirements in Malaysia.
3. Remarketing & Advertising
-
We use cookies, pixels, and tracking tools to serve relevant ads based on your browsing behavior.
-
Third-party vendors (such as Google and Facebook) may display our ads across the internet.
-
These vendors use cookies to collect data about your past visits to our website.
-
You can opt-out of personalized ads through your browser settings or via:
4. Sharing of Information
We do not sell or rent your personal information. However, we may share your information with:
-
Trusted service providers (payment gateways, delivery partners, IT support).
-
Advertising platforms (Google, Meta, TikTok, etc.) strictly for marketing purposes.
-
Legal authorities if required by law.
5. Data Protection & Security
-
We implement security measures to protect your personal data.
-
Sensitive data (e.g., payments) is encrypted and processed securely via our payment partners.
-
While we strive to protect your data, no online transmission is 100% secure.
6. Your Rights
Under the Personal Data Protection Act 2010 (PDPA Malaysia), you have the right to:
-
Access and request a copy of your personal data.
-
Correct inaccurate or outdated information.
-
Withdraw consent for marketing communications at any time.
To exercise your rights, please contact us at william.wfgraphix@gmail.com.
7. Cookies
Our website uses cookies to improve user experience and support remarketing campaigns. By using our site, you consent to our use of cookies.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy, please reach us at:
📧 Email: william.wfgraphix@gmail.com
📱 WhatsApp: +60126680470 (William Fok) or 60126680470 (Tan Tee Heng)